FAQ

Bookings

  • You can book your ride from our Home page. 
  • You can select your location, and date and time of pickup to search for availability at various locality in your city. 
  • Once you select a bike, you can review your order and the pricing to proceed to the payment. 
  • Post successful payment, you will receive confirmation through email and WhatsApp with details of pickup location. 

Yes, during pickup please ensure that the vendor has provided RC, PUC and Insurance papers with the bike.

The booking confirmation message will include detailed address of the vendor which can be located on Google maps. You will also have contact information of the vendor in case you are unable to locate the store.

We currently do not have the facility but we are striving to be able to provide it.

The vendor timings may differ. The system will only give you the option to book a bike if the store is open at your preferred pick-up and drop-off time.

Please reach out to our support team to modify the contact details.

We encourage prudent use and do not issue refunds for any remaining fuel in the tank at drop off.

Yes. Every bike will have a different deposit amount which will be displayed in the bike details page. The deposit has to be paid directly to the vendor. The vendor will return the deposit during the drop off after inspecting the bike condition.

Vehicle & Ride

We do not offer fuel with our vehicles, but we do give enough for you to get to the nearest gas station and plan your usage accordingly.

  • You can input your valid promo code in the “Enter Promo Code” section on the payment screen to redeem it. 
  • If the promo code is not activating, please check the spelling and the code’s terms and conditions for its expiry. 
  • If the problem persists, please reach out to our support team.

Once you receive the vendor details, you can speak to them directly requesting an extra helmet. 

  • If a vehicle is returned late, the additional duration will be charged at the prevalent rate for each vehicle type. 
  • We also care about you, therefore if you have an issue, please call our Customer Care representative. 

One helmet will be provided with each bike.

Security

  • It will depend on the repairing cost associated with the damage. The vendor will inform you during drop-off. In case of conflict, LeMiRide will act as a mediator. 

Our vendors will provide active support, please reach out to the vendor immediately. In case of no response, LeMiRide will arrange a mechanic to rectify or to provide you with a replacement ASAP.

If you or a third party is injured in an accident, we strongly advise you to contact a local hospital immediately, as well as the police and our customer service. 

Additionally, we would like you to complete a police complaint with the following information: 

  • The accident’s date, time, and location; 
  • Licence plate numbers of any additional vehicle involved; 
  • The names, residences, and driver’s licence numbers of those involved in the accident, or the owner of the vehicle’s name, address, and driver’s licence number (if he or she is not the driver); 
  • Witnesses’ names, addresses, and phone numbers, if available. 
  • The accident’s circumstances 
  • The bikes we offer are only to be used inside city limits, and any violation of this without notifying LeMiRide will result in a fine. 
  • If you wish to travel outside of the city borders, please notify our Customer Care and wait for confirmation before proceeding. 

Preparation

  • Call the vendor, police, and our customer care. 
  •   Get the motorist’s information. Wait for the police to arrive. Document the scene and any damaged items. See a doctor to make sure you are OK. 
  • Driving License 
  • Government Id  

(You will have to submit one original id to the vendor during the trip, please plan accordingly) 

  • Wear Helmet 
  • Don’t be under the influence of narcotics or alcohol  
  • Avoid distractions while riding 
  • Stay hydrated  
  • This is important. Travel light. Keep your luggage or baggage as minimal as possible. That doesn’t mean that you should leave most of your essential stuff at home and suffer. It is very important to remember the fact that the bag has to be tied to the grab-rail (or hooks) properly. 

Sunglasses not only protect your eyes from harmful UV rays but also safeguard against dust and insects. A good pair of sunglasses will relax your eyes and make you less stressed out. There are several quality UV protection bike sunglasses available in the market. You can go with any suitable one. Just make sure they have a good aerodynamic design, and they’re durable enough to last till the end. 

  • Tires and Wheels:  
    Make sure both tires are in good condition before starting a ride. Ensuring there are no embedded objects and bulges, and monitoring the wear of your tires may contribute to a safer ride. It’s also a good idea to check your tire pressure, especially when it’s cold outside, to make sure they have enough air. 

Finally, check your brake pads and discs for wear, and make sure both brakes work. 

  • Controls:  
    It’s important to know that each of your bike’s controls is in working order each time you ride. Check that your hand grips are securely in place and that your handlebars are straight and turn easily. Make sure your throttle easily moves and doesn’t make a revving sound when you turn the handlebars. 
  • Lights and Electrics:  
    Your motorcycle’s battery is crucial to starting and riding your bike, so it’s important to make sure it’s in good condition. Give your lights a once-over, too, making sure your headlamp, brake lights and turn signals are working 
  • Stands:  
    In addition to ensuring your bike runs well, it’s important to make sure it can support itself when you end your ride. Take a look at the condition of the center and side stands — if they are cracked or bent, you may want to get them repaired.  
  • It is very important that you ride the right bike.  
  • It is not advisable to ride around 200 km or so at one shot on a basic commuter bike. It’s just because these bikes are not designed to cater to this purpose. If you are about to travel more than 800-1000 km, prefer a liquid-cooled bigger capacity more powerful bike. Not that our regular 150-180cc bikes cannot do it, but you would be better off on an apt bike. 
  • Frequency of Fuel Stations 
  • Check Air Pressure (mention air pressures) 
  • Check for all the lights: Before you are all set to begin your journey, just check once if your headlamp, tail light, and turn indicators are working properly. All these 3 lights are damn important when you go for a long ride. Do not take things for granted. Not functioning of even one out of these 3 will lead to confusion to the other riders on the road and above all, it is not safe for you as well. 
  • Basic kits: There will be a tool kit and a first aid kit in the small area allotted for toolboxes in your bike. All bikes will come up with these two basic kits. Make sure that both of these are in place. The tool kit will contain the essential tools which you will require at times of breakdown or puncture. Similar is the case with the First aid kit. Though very basic stuff only is available in it, it will come in handy at the time of a mishap on a highway. 

 Frequent Halts: It is advisable to halt every now and then all along the journey. Stop for tea breaks which would enable you to stretch yourself. This is important as this would offer you a sense of relaxation, thereby offering you a better riding experience. You can make your own stop points at regular intervals. Try to stop for at least 10-15 minutes every two hours at least! Remember this will also help your bike too. Also, remember not to stop at some deserted place. Try and take halts on roads that are occupied. 

Have fun! Ride safe!